1. INTRODUCTION

Dhakar ("we," "our," or "us") operates a B2B fresh produce supply mobile application ("App") that connects retailers and food service businesses with fresh vegetable and fruit suppliers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information

• Phone Number: Required for account creation and verification via SMS/OTP
• Full Name: For account identification and order processing
• Business Information: Business name, type, address, and contact details
• Identity Documents and Profile Photos: We may request identity documents (such as PAN card, business licenses) and verification photos in the future for enhanced verification purposes as our services expand. Currently, these are not required for registration.

2.2 Location Data

• Precise Location: GPS coordinates for delivery and service area determination
• Delivery Addresses: Multiple saved addresses for order delivery
• Service Area Information: Geographic regions and delivery zones
• Real-time Location: During order placement and delivery tracking

2.3 Financial Information

• Payment Methods: Cash on Delivery (COD) preferences
• Transaction Data: Order amounts, payment status, transaction IDs
• Payment History: Complete record of all transactions and payments

2.4 Order and Usage Data

• Order History: Fresh produce ordered, quantities, wholesale prices, and delivery details
• Delivery Information: Driver details, delivery status, and time tracking
• Service Usage: App interaction patterns and feature usage
• Order Preferences: Saved items, delivery time slots, and special instructions

2.5 Device and Technical Information

• Device Identifiers: Unique device IDs and Firebase installation IDs
• Device Information: Operating system, app version, device model
• Network Information: IP address, connectivity status
• Firebase Data: Crash reports, performance metrics, and analytics data
• Push Notification Tokens: For order updates and app notifications

3. HOW WE USE YOUR INFORMATION

3.1 Primary Services

• Account Management: User registration, authentication, and profile management
• Order Processing: Order placement, payment processing, and delivery coordination
• Location Services: Delivery address management and service area determination
• Payment Processing: Secure transaction handling through COD

3.2 Communication

• Order Updates: Real-time notifications about order status and delivery
• Verification: SMS/OTP for phone number verification
• Customer Support: Responding to inquiries and resolving issues
• Service Notifications: App updates and service announcements

3.3 Business Operations

• Service Improvement: Analyzing usage patterns to enhance app functionality
• Security: Fraud prevention and account protection
• Compliance: Meeting legal and regulatory requirements
• Analytics: Understanding user behavior and app performance

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

• Google/Firebase: Backend infrastructure, authentication, and analytics
• Google Maps: Location services and address geocoding
• Delivery Partners: Driver information for order fulfillment

4.2 Business Partners

• Fresh Produce Suppliers: Order details and retailer information for fulfillment
• Delivery Services: Address and contact information for delivery coordination

4.3 Legal Requirements

• Compliance: When required by law, legal process, or government request
• Protection: To protect rights, property, or safety of users and others
• Enforcement: To enforce our terms of service and policies

5. DATA RETENTION

5.1 Active Accounts

• User Data: Retained while your account is active and for legitimate business purposes
• Transaction Records: Kept for financial and legal compliance requirements
• Location Data: Stored for service delivery and improvement purposes

5.2 Account Deletion

• User Request: You can request account deletion through app settings
• Data Removal: Personal data will be deleted within 30 days of account closure
• Legal Retention: Some data may be retained for legal compliance requirements

6. DATA SECURITY

6.1 Security Measures

• Encryption: All data transmission uses HTTPS/TLS encryption
• Firebase Security: Google Cloud security infrastructure and rules
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Updates: Security patches and system updates

6.2 Payment Security

• Cash on Delivery: Secure payment handling at the time of delivery
• No Storage: Payment credentials are not stored on our servers

7. YOUR RIGHTS AND CHOICES

7.1 Access and Control

• Account Access: View and update your profile information anytime
• Location Settings: Control location sharing through device settings
• Notification Preferences: Manage push notification settings
• Data Portability: Request a copy of your personal data

7.2 Data Subject Rights

• Access: Request information about data we collect and use
• Correction: Update or correct inaccurate personal information
• Deletion: Request deletion of your personal data
• Objection: Object to certain data processing activities

7.3 Account Deletion

• In-App Deletion: Access account deletion through app settings
• Web-Based Deletion: Alternative deletion method via website (when available)
• Complete Removal: All associated data will be permanently deleted

8. THIRD-PARTY SERVICES

8.1 Firebase (Google)

• Services: Authentication, database, storage, analytics, messaging
• Data Processing: Subject to Google's privacy policies and terms
• Location: Data stored in Google Cloud infrastructure

8.2 Google Maps Platform

• Location Services: Address geocoding and mapping functionality
• Data Usage: Location data processed for service delivery
• Privacy: Subject to Google Maps privacy policies

9. CHILDREN'S PRIVACY

Our App is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided personal information, please contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

11. CHANGES TO THIS PRIVACY POLICY

11.1 Updates

• Notification: We will notify you of any material changes to this policy
• Effective Date: Changes become effective when posted in the app
• Review: We encourage you to review this policy periodically

11.2 Continued Use

Your continued use of the App after changes constitutes acceptance of the updated policy.

12. CONTACT INFORMATION